You've probably noticed that Serpstat regularly undergoes fundamental changes. New features, advanced possibilities, and unexpected but helpful solutions — all this reflects Serpstat evolution. And this evolution brings new challenges to our team.In short, we need to change our pricing policy. We don't change the price, but we cut the limits for some modules for the current plans, leave 4 plans and completely close the basic Plan A.On June 10, all the changes will come into force. To keep your current plan with existing limits up to 3 years, participate in the Last Chance Sale from May 13 to June 10! Contents 1. Our features and improvements 2. Support and customer service 3. New pricing system 4. Comparison with competitors
Last year, our development team underwent a significant change: we set up several teams responsible for each Serpstat module to be able to implement all user requests in time and to respond appropriately to our customers' needs. All suggestions for improvement and customer requests are forwarded to teams via online chat and Facebook community. This system has dramatically accelerated tool development. Thanks to this fact, we introduced new unique and useful features, started the development of the latest version of our own Backlink Analysis module, and increased the overall speed and efficiency of the tools. Over the year, we: Collected all the databases in the world, launching more than 200 regional Google databases.Released the Team Management mode to monitor the effectiveness of project management by different team members. Large agencies and in-house teams have already appreciated the tool.Prepared a ton of training content for small businesses that promote sites themselves.Made useful plugins for Google Chrome and Mozilla Firefox for fast and free access to Serpstat data.Developed many tools that work on the Serpstat API.The changes affected other modules, I won't list everything, but it's already clear that the end of 2018 was the beginning of the birth of a new tool, which we called Serpstat 3.0.
The rapid growth of the tool introduces new tasks to our users who face a steep learning curve. That is why our sales and customer support departments provide users with expert advice. Here are the key indicators that characterize the work of our support: