FAQ

This is the DueFocus FAQ. Here you can find answers to some of the most frequently asked questions about starting, tracking, and managing work within DueFocus

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Registration

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How can I register and start using DueFocus?

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To register with DueFocus:

  • In the Desktop application:
    1. Press the “Sign Up” button on the Login page;
    2. Fill in all the required fields on the loaded page, accept the terms of use, and click “Sign In”;
    3. An activation letter will be sent to your e-mail, where you should click the confirmatin link;
    4. After the registration you can start using the application.

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Adding a project/task, reporting a task

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How do I add a project to DueFocus?

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To add a project, you should do on the DueFocus website:

  • a) Adding projects from the bug tracking system you work with:
    1. Go to https://tgms.qarea.org/admin/login, enter your login and password;
    2. Go to the “Settings” tab in the “Tracker List” subsection;
    3. Integrate your bug tracking system by clicking the “+Add new tracker” button;
    4. Once the integration has been completed your projects can be found in the “Projects” tab.
  • b) Creating a new project within “DueFocus tracker”:
    1. Go to https://tgms.qarea.org/admin/login, enter your login and password;
    2. Go to the “Settings” tab in the “Projects” subsection;
    3. Create your project within “DueFocus tracker” by clicking “+Add Project”;

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How do I add a task to DueFocus?

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To add a task, you should:

  • On the DueFocus website:
  • a) Adding a task from your bug tracking system:
    1. Go to https://tgms.qarea.org/admin/login, enter your login and password;
    2. Go to the “Settings” tab in the “Tracker List” subsection;
    3. Integrate your bug tracking system by clicking the “+ Add new tracker” button;
    4. Click the “Open DueFocus” button to go to the Desktop application;
    5. In the application, go to the “Tasks for today” tab, click “Type name of project or paste URL of task”;
    6. In the list that appeared, select the needed project from your bug tracking system;
    7. After selecting a project, a list of your current tasks will be loaded within the selected project;
    8. You can select either one of the appeared tasks or create a new task within the selected project by clicking “Create a new task”. The created task will also be displayed in your bug tracking system.
  • b) Creating a new task within “DueFocus tracker”:
    1. Go to https://tgms.qarea.org/admin/login, enter your login and password;
    2. Go to the “Settings” tab in the “Projects” subsection;
    3. Create your project within “DueFocus tracker” by clicking “+ Add Project”;
    4. Click the “Open DueFocus” button to go to the Desktop application;
    5. In the application go to the “Tasks for today” tab, click “Type name of project or paste URL of task”;
    6. Select your project from the displayed list;
    7. After selecting a project, you can create a new task within it by clicking “Create a new task”.

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How do I make sure my time is "Reported"?

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To view the time that you confirmed by clicking the “Report” button and filling out the “Report the task” form, you should:

  • On the DueFocus website:
    1. Go to the “Reports” tab, “Daily” sub-tab (Link to daily report);
    2. Choose yourself in the “Select users” window to get a sample of your current projects;
    3. In the loaded table, the “Activity Hours” column will indicate the time you reported to the completed task.

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What is the difference between estimated and planned time?

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  • “Estimated time” is the time set to work on the performance of the entire task.
  • “Planned time” is the time set to work on the task within a particular day.

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Why don't I see "estimated time" when I return to my task?

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When returning to the task, you can edit only “Planned time”. You can see “Estimated time” in your bug tracking system if it has this feature.

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How do I make sure my time is "Reported"?

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To view the time that you confirmed by clicking the “Report” button and filling out the “Report the task” form, you should:

  • In the Desktop application:
    1. Go to the DueFocus website by clicking the “Go to Dashboard” button;
    2. Go to the “Reports” tab on the website https://tgmsdev.qarea.org/admin, select the “Daily” sub-tab (Link to daily report);
    3. Choose yourself in the “Select users” window to get a sample of your current projects;
    4. In the loaded table, the “Activity Hours” column will indicate the time you reported to the completed task.

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How do I report my tasks?

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To report your tasks, you should:

  • In the Desktop application:
    1. Go to the “Tasks for today” tab;
    2. Select the task you want to report;
    3. Select “Report” in the Task menu or click the “Report” checkbox;
    4. Fill all the required fields and click “Submit” in the “Report the task” form;
    5. The Reported task will be moved to the “Done today” section. The task icon displayed on the left side will change to a clock, and the task itself will turn green.

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DueFocus Integrations

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What integrations does DueFocus have?

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“DueFocus” allows integrations:

  • With bug-tracking systems:
    1. Odoo
    2. Redmine
    3. Asana
    4. Insightly
    5. Trello
    6. Github
    7. Gitlab
    8. Zoho
    9. Activecollab
    10. Breeze
    11. Basecamp 2
    12. Basecamp 3
    13. Jira
    14. Wrike
    15. Teamwork
    16. Liquidplanner
    17. Mantis
    18. Google Calendar
    19. Todoist
    20. Wunderlist
    21. Outlook
  • With bug-tracking systems:
    1. DropBox or Google Drive

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Do I have to report my time to my project management system when using DueFocus?

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When you create a task report in DueFocus, the report data for this task is automatically displayed in the bug tracking system integrated with DueFocus. You do not need to additionally “report” time in the bug tracking system.

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Cold Start

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What is "Cold Start"?

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“Cold Start” is a function that lets users start working with DueFocus much faster after installing. It can start tracking time without planning tasks. As a result, user can accurately assess the time spent on a particular task.

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How do I report time spent in Cold Start?

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To confirm the time worked:

  • In Cold Start mode:
    1. In the Desktop application, click the “Report” button under the “Cold Start” button;
    2. The “Reports” from will open in the “Cold Start” tab;
    3. On the timeline, click on the field blue field (Cold Start mode is displayed in this color);
    4. The report creation form will load. There, you must specify the name of the project and tasks or insert the URL of the task from your bug tracking system (you should have integration with this tracking system), comment on this task, and click “Submit”;
    5. To save the generated report, click the “Save Report” button in the upper right of the page.”

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I can't report time in Cold Start. What should I do?

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You can contact our “Help Center”:

  • In the Desktop application:
    1. Go to the “Info” section and click the “Help Center” button;
    2. You will see the support page where you can either find the answer to your question or get in touch with the DueFocus support service.
  • On the DueFocus website:
  • a) Via “Support”:
    1. Go to the support page by clicking the “Support” button in the upper right of the page;
    2. Click the “Help Center” button on the loaded page;
    3. You will see the support page where you can either find the answer to your question or get in touch with the DueFocus support service.
  • b) Via “Kayako messenger”:
    1. Click the “Kayako” button in the lower right corner of the page;
    2. The dialog box will be loaded, where you can enter your question.

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Productivity

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Where can I find my productivity progress bar?

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You can view your productivity:

  • on the DueFocus website:
    1. On the “My Stats” tab in the “Productivity” sub-tab;
    2. On the “Team Stats” tab in the “Team Productivity” sub-tab by selecting yourself in the “Select users” field;
    3. On the “Reports” tab in the “Daily” sub-tab, by selecting yourself in the “Select users” field.

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How is productivity calculated?

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Your productivity is calculated based on the categorized keywords within a particular project.
If you manage a project , you can change the settings on the DueFocus website of by going to the “Settings” tab, “Projects” sub-tab and entering the settings of your current project.

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Can I change Productivity settings?

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If you are a project manager, you can change the keyword settings in the “Work”, “Communication”, “Learning”, “Entertainment”, and “Other” categories. Users’ productivity (yours and members of your project) is calculated using these categories and keywords.

  • To change the productivity settings, you should:
    1. Go to the DueFocus website;
    2. Choose your current project, in which you are the manager (administrator) on the “Settings” tab, “Projects” sub-tab. To do this, select the option “I’m an admin” in the “All projects” window;
    3. Click on the “Settings” button on the right side of the project form;
    4. You can change the list of keywords by clicking the “Pen” icon in front of each category in the “Categories” section on the loaded page.

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I don't see a Productivity progress bar in my application. What went wrong?

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Productivity progress bar is not displayed in the “DueFocus” web application if you did not work on projects using the DueFocus desktop application during the day.

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Screenshots and Screenshot Settings

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Can I switch screenshotting on/off?

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If you manage a project, you can switch the “Screenshotting” feature in the Desktop application.
Please note that the “Screenshot frequency” function should be set to “None” for the current user in the project settings on the DueFocus website (“Settings” tab, “Project” sub-tab).

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Where are screenshots stored? Is it safe?

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Screenshots are located in one of the following storages: DropBox or Google Drive, and their security is controlled by DropBox and Google Drive respectively.

  • These screenshots are also displayed in the following tabs on the DueFocus website:
    1. “Reports”, “Cold Start” sub-tab;
    2. “My Stats”, “My Screenshot” sub-tab;
    3. “Team Stats”, “Screenshots” sub-tab (when the user is selected in the “Select users” window).

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Can I delete some of my screenshots?

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You can delete screenshots if you are the manager of the selected projects and the “Delete screenshots” function is switched “On” in the project settings.

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Estimates

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Why do I need to add estimated time when I create a new task?

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“Estimated time” is a mandatory field in certain bug tracking systems, so it must be specified when creating a task. Also, the “Estimated time” indication will allow you more accurately plan your work for the current task.

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Using "Team Pulse"

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What is team pulse?

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“Team Pulse” displays full information on the work of all your teams in a convenient and simple form.

  • By clicking the “Show details” button, you can look at the detailed information for each member of your team:
    1. The name of the team member, their productivity, specified by categories; total time spent working on tasks;
    2. Breakdown of the projects and tasks within the general project framework, indicating the time spent and planned.

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What should I do to see my team's stats in Team pulse?

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To see your statistics on the “Team Stats” tab, you must be a member of at least one of the teams.

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Adding Project Members

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How do I add people to my project?

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  • To add new users to your project, you should:
    1. Go to the DueFocus website;
    2. Select the project you want to add users to in the “Settings” tab and the “Projects” sub-tab;
    3. Press the “+” button on the project form in the “Members” column to add a user;
    4. Select the users you want to add to the project in the displayed form in the “Select users” field, or enter their emails in the “Invite by email” field.

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Creating a Team

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How do I add people to my team?

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  • To add new users to your team, you should:
    1. Go to the DueFocus website;
    2. Click the “Manage Teams” button on the “Team Pulse” tab;
    3. On the loaded page, click the edit button with the “Pen” icon on the team to which you want to add people;
    4. Select the users you want to add to the team in the displayed form in the “Members” field.

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Editing Project Settings

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How do I edit my project settings?

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  • To edit project settings, you should:
    1. Go to the DueFocus website;
    2. Select the project you want to edit;
    3. Click the “Settings” button on the right side of the project form;
    4. Make the necessary changes to the project settings on the loaded page.

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Contacting Support

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I haven't found an answer to my question. What should I do? (Desktop App)

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You can contact our “Help Center”:

  • In the Desktop application:
    1. By going to the “Info” section and clicking the “Help Center” button;
    2. You will see the support page where you can either find the answer to your question or get in touch with the DueFocus support service.

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I haven't found an answer to my question. What should I do? (Web Dasboard)

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You can contact our “Help Center”, you can do it on the “DueFocus” website:

  • a) Via “Support”:
    1. Go to the support page by clicking the “Support” button in the upper right of the page;
    2. Click the “Help Center button” on the loaded page;
    3. You will see the support page where you can either find the answer to your question or get in touch with the DueFocus support service.
  • b) Via “Kayako messenger”:
    1. Click the “Kayako” button in the lower right of the page;
    2. The dialog box will be loaded, where you can ask a support manager for help.
  • с) Contact Support using the form below:
    1. Please ask your question in the field below and click “Submit” to send your question to a support manager.

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Other

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I can't find my project in the projects list.

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If you cannot find your project in the list of projects, please check whether your bugtracking system is integrated into DueFocus.

  • For the Desktop application:
    1. Go to the “Settings” tab -> “Integrations”;
    2. Return to the “Tasks for today” tab and click the “Refresh list” button under the “Type name of project or paste URL of task” field.

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How can I create a manual report?

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To create “Manual Reporting”, you should:

  • On the DueFocus website:
    1. Click “Time Line” on the “Reports” -> “Cold Start” tab to select the period for which you want to create a manual report;
    2. Fill in all the required fields in the “Manual Reporting” form and click “Submit”.

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What’s “other” productivity?

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“Other” productivity refers to work done in programs and websites for which the keywords were not listed in the “Work”, “Communication”, “Learning”, and “Entertainment” categories.

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What is it “useful” time?

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“Useful time” is the amount of time spent working in the “Work”, “Communication”, or “Learning” categories.

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I can't see my project and/or taks what should i do?

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Please, make sure that you are a member of the project in your track system, and press “Update” in the desktop application. You can also ask your colleague to add you to the project.

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